ToolBuy offers a replacement-only policy, subject to meeting the specified replacement criteria as per brand warranty terms. Replacement will be provided only for defective or damaged products or a wrong product has been delivered.
No Refund will be issued under any circumstance once the order is delivered/Processed. The customer will only be eligible for a replacement if the return/exchange criteria are met.
Your order can be cancelled by ToolBuy under any of the following circumstances:
- Incorrect or incomplete information regarding the order address (street number, landmark, etc.)
- Incorrect product specification mentioned on ToolBuy.com
- If the area falls under "non-serviceable zone" or "out of delivery area", as specified by our logistics courier partner
- In case of suspected fraudulent information
- In exceptional cases, if a product runs "out of stock", the product will be canceled
The customer is not eligible for return/exchange if
- Its “No longer needed”.
- The customer tried to handle the industrial product and was unable to use it which promotes any tear/damage.
- Made to Product(on demand) will not be returned.
Return Eligibility
- If you receive a damaged or incomplete product, the return request must be created within 24 hours of delivery via the return request to care@toolbuy.com or helpline number: (826) TOOL-BUY / (826) 8665-289
- All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies, and accessories including keys, strap,s and locks intact.
- Customers need to share 7-8 images of the Complete product, Product packaging/box (Outer & Inner) & Shipment label while raising the Return or Replacement request.
- In Case of a Faulty product, the customer needs to contact the nearest brand’s service center for repair/ replacement. Any Defects arising in the product post-delivery will be serviced by the manufacturer’s / brand service center as per the manufacturer’s / brand warranty policy.
- In case of In-transit Damage Customer must share the Unboxing Video with the Customer care team while opening the package The shipping Label with AWB Number should be visible to avail for exchange.
- Return policies may vary by product category, with the product page policy taking precedence over the general one.
ToolBuy is always happy to help customers if the customer fails to understand the working of the product. Customers can contact ToolBuy customer care team either through email/phone.
Returning a Product
There are 2 ways to return your order:
- As per the availability of our logistics partner, we will send a courier personnel to get the product picked up from your location within 2-3 business days after the return is approved
- In some cases where we cannot provide return service, the customer needs to send the product to us at the address provided by our customer care team, through India Post (registered parcel only). Once we receive the product, we will reverse the courier charges.
- Once the product is sent, the customer needs to share the valid courier slip (if applicable)
- On receiving the product, our team will conduct a thorough quality check, which usually takes up to 2 days. If our quality inspection team finds any discrepancy, we will re-ship the product to the customer. In such a scenario, the customer will have to bear the courier charges for re-shipment to receive the product. No courier charges for sending the product will be reimbursed.
- Upon successful quality check a refund will be issued to the original payment source.
